What do I do if my deposit is failing?

There could be varying reasons why your deposit is failing, but we'll offer pointers on the most common reasons for this:

• Confirm that the address on your account is the same as the billing address for the credit card you're using.
• Confirm your debit or credit card allow international transactions (you may need to call the 800 number on the back of your card to enable this option).
• Your crypto deposits haven't had enough confirmations on the blockchain yet; depending on the fee you've paid; this could take some time.
• Confirm you have sufficient funds in the account you're attempting to make a deposit with.

 If you have confirmed all the above and are still having issues, Contact Us Now to get additional advice from our friendly staff.